Refund Policy at Crust & Crumble Pizzeria
At Crust & Crumble Pizzeria, we take pride in the quality of our pizzas and the satisfaction of our customers. Our refund policy has been developed to ensure a straightforward and fair process for all parties involved. Feel free to contact us at +44 20 7946 0958 or visit us at birchfenpark.sbs if any issues arise.
Returns & Refunds
If you are not completely satisfied with your purchase, you may be eligible for a refund subject to the following conditions:
- Order Issues: If your pizza is not as ordered, incorrect or damaged upon delivery, please contact us immediately, no later than 2 hours after the delivery time.
- Quality Concerns: If you are dissatisfied with the quality of our product, please provide us with detailed feedback. Each case will be reviewed, and if deemed appropriate, a refund or a replacement order may be offered.
- Non-Delivery: In the rare event that your order does not arrive, please report this issue to us within an hour of the expected delivery time. A full refund or a re-delivery at no additional cost may be arranged.
Refund Process
To initiate a refund request, please follow the steps below:
- Contact our customer service at +44 20 7946 0958 providing your order number, details, and reason for the refund.
- We will evaluate your refund request based on the circumstances and order details. This review typically takes 1-2 business days.
- Upon approval, your refund will be processed back to the original method of payment within 5-10 business days.
Refund Exceptions
Please note that there are certain situations where refunds may not be granted:
- If the order has been completed and delivered as per the specifications but does not meet personal preference.
- For any food items that have been partially consumed or discarded.
- For orders where the issue has been reported after the stipulated time frame.
Cancellations
If you need to cancel your order, please do so as soon as possible. Orders can be canceled up to 5 minutes after confirmation with no charge. Cancellations after this time may be subject to a fee, as we aim to prepare and deliver our pizzas fresh and as quickly as possible.
Modifications
We reserve the right to modify this refund policy at any time. Last updated on April 15, 2023. Any changes or clarifications will take effect immediately upon their posting on the website.
Contact Us
For more information about our refund policy or if you require assistance with processing a return, please contact us at:
Crust & Crumble Pizzeria
+44 20 7946 0958
43 Bedford Street, Westminster, WC2E 9HA, London, United Kingdom
We are committed to ensuring your experience with Crust & Crumble Pizzeria is delightful and satisfactory. Thank you for choosing us for your pizza cravings!